Boston IVF Remains Open

Dear Patients of Boston IVF – The Arizona Center,

We are currently going through unprecedented times. The COVID-19 pandemic is rapidly evolving.  As a national leader in our field, our focus and priority is to ensure the utmost safety of our patients and staff.

In response to recent Arizona State directives, we are temporarily suspending the initiation of new treatment cycles which include IVF, fresh and frozen embryo transfers, ovulation induction cycles, intra-uterine insemination cycles, elective gamete cryopreservation, and elective surgeries.  We will continue with your treatment if you have already started a treatment cycle (“in cycle”).

Please note that Boston IVF – The Arizona Center remains OPEN. We are incorporating phone/video calls (telehealth) for new and existing patients so you can have a consultation with your doctor within the comfort of your home. These calls are typically now covered by your insurance company. At present, by employing CDC and other safety guidelines, we are still offering simple in office diagnostic testing (e.g. office ultrasound) so that you will be ready for a cycle start as soon as the COVID-19 situation resolves/stabilizes.

We are hopeful that treatments will re-start in a very short time – we are monitoring the situation on a daily basis. Please feel free to call us if you have any questions and, as mentioned, please don’t hesitate to set up a telehealth consultation with your doctor.

We understand that this can be a difficult and emotional time for our patients. Our goal is to assist and promote family building and we are ready to resume care as soon as safely possible. Thank you for your understanding and patience.

Please feel free to arrange any diagnostic testing that your doctor has ordered. Please call our Scottsdale office to speak to our nursing or administrative team if you have any questions.

Your doctor is available for a video or phone consult. These are covered by insurance companies, and if not, we will not charge you. Your doctor would like to speak with you if you have any questions or concerns. Please do not hesitate to contact our center at 480-559-0252.

As mentioned, we now offer the use of telehealth (phone or video conferencing) in lieu of an in-person visit. This is available to anyone who wishes to schedule a consultation or new patient appointment. All of the information and ancillary material that you would have received in person will be provided to you at the time of this visit electronically – and an evaluation and management plan will be developed.

Please note – insurance companies will likely be covering these phone consults, given the current crisis. We also have financial counselors available to answer any financial/insurance questions you may have.

We continue to monitor the worldwide coronavirus outbreak and strictly abide by CDC guidelines as well as regulations set up by state and national agencies to provide our patients with the safest care possible.

To ensure our patients remain comfortable, confident, and safe at our fertility center, Boston IVF continues to follow strict screening methods for all patients, employees, and visitors prior to each patient encounter. We thank you for your cooperation and patience. Any screening redundancy you may encounter is for the added protection to yourself and fellow patients.

Please contact our center prior to any appointment at 480-559-0252 if you answer YES to any of the following questions:

1). Within the last 14 days have you (or your partner) traveled or had Close Contact* with a person that is ill and has traveled to any of the following COVID-19 High-Risk Countries?

  • China
  • Europe: (Schengen Area): Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City
  • Iran
  • Ireland
  • Malaysia
  • South Korea
  • United Kingdom: England, Scotland, Wales, and Northern Ireland

2). Within the last 14 days have you (or your partner) had Close Contact* with a confirmed or suspected [is being tested] case of COVID-19?

3). Do you (or your partner) have a fever or cough, shortness of breath or sore throat?

* Close Contact is defined as being within approximately 6 feet (2 meters) of a COVID-19 case for a prolonged period of time OR having direct contact with infectious secretions of a COVID-19 case (e.g., being coughed on).

In an abundance of caution and to minimize the risk of exposure for our patients and our clinical staff the following policy will go into effect immediately, and remain in effect until there is no longer a medical risk related to COVID 19 virus.

  • All Ultrasound visits, hysterosalpingograms (HSG) or sonohysterograms (SIS) or other visits for diagnostic testing must be restricted to the female patient only. We are not able to accommodate partners, children, or any other family members in the waiting room or ultrasound/procedure rooms at this time.
  • Egg retrieval: Patient and their partner may be present, and partner may wait in waiting room while retrieval is being performed. We cannot accommodate any other family members in the waiting room at this time.
  • Embryo transfer: Patient and their partner may be present in the transfer room. We cannot accommodate any other family members in the waiting room at this time


  • Frequently wash hands with soap and water for at least 20 seconds
  • If unable to wash with soap and water, use an alcohol-based hand sanitizer
  • Avoid touching your face eyes or mouth with unwashed hands
  • Cover your mouth and nose with a tissue when coughing or sneezing. Throw the tissue away, and then wash or sanitize your hands. If a tissue is not available, cough or sneeze into your upper sleeve/arm
  • Avoid handshakes and close contact
  • Don’t share food/bottles
  • Clean your work area and high touch surface areas with disinfectant regularly
  • Avoid close contact with people who are sick

So many of us at Boston IVF have been through infertility ourselves and can relate to the emotional rollercoaster that is infertility, taking the first steps to treatment, the injections, medications, cycling – and all the sensitivities and stresses involved (all added to the uncertainty of COVID-19).

We are with you – and look forward to resuming treatments very soon.

Be smart about prevention. Use the advised precautions from authorities. Life will return to normal in time and we will get you back on the path to treatment quickly. We will be ready when you are. Our community, long known for its toughness and resiliency – will overcome this.